Carlson School E-Store Customer Service

Who Is Spartan?
Contact Us
Use Of Cookies
Credit Card Sales
Payment Policy
State Taxes
Shipping Policy
Merchandise Guarantee
Return Policy

Who is Spartan?

Spartan Promotional Group, Inc. is operating our online company store.


Contact Us

If you have any questions about placing an order, please contact us.

Carlson School:
Karina Carlson

Spartan Account Executive:
Suzie Hofeld

Customer Service:
Rachael Hollanitsch
651-731-7289 Fax 651-735-0506

or by writing to us at:
Spartan Promotional Group, Inc.
711 Hale Ave. No.
Oakdale, MN 55128

Disclosure Statement - Use of Cookies

Cookies allow us to recognize you and your preferences to make shopping easier for you.

Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them.

If you have questions about this policy, please e-mail us at carlson@spartanpromo.com.

Payment Policy

Spartan accepts the following credit cards:

  • American Express
  • Visa
  • MasterCard
  • We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

    Spartan is required by law to collect sales tax on orders shipped to certain states. Click here for a list of states.

    If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

    State Taxes

    Taxes will be added to your order if you are shipping to any of the following states.
    North Dakota
    South Dakota


    Shipping Policy

    If you have a special request for a specific "In-hand" date, be sure to indicate such on the order form.

    Shipping costs - Shipping will be billed at cost and calculated with your order. Your order will be charged for the actual shipping.

    International Orders

    All prices are based upon U.S. dollars.

    There is an $18.50 handling charge for international shipments. All freight charges will be invoiced to the customer at cost. All taxes and duties will be the responsibility of the recipient. In the event that the customs department requires a certificate of origin, the cost to produce this will be charged to the customer as well.

    We can only accept credit card orders for merchandise shipping outside the U.S.

    To contact customer service call (800) 927-4053 or (763)639-4400

    Merchandise Guarantee

    Spartan warrants that, at the time of delivery, the goods will conform to the manufacturer description and will be in good, defect-free condition. In the event such goods are not in good and defect-free conditions, Spartan will replace the affected goods immediately with conforming goods. If conforming goods are not available, Spartan will refund all money paid, attributable to the nonconforming goods.

    Return Policy

    We have a 100 percent satisfaction guarantee policy. If you are not satisfied with the merchandise you ordered, please contact Spartan Promotional Group Customer Service at (651) 739-6498 or e-mail carlson@spartanpromo.com to receive a RMA number (Return Merchandise Authorization). When we receive the product back from you we will either credit your account or send a replacement item. The customer will be responsible for return freight to and from Spartan for this product. In the event that the merchandise is damaged or incorrect, Spartan will issue a call tag for that item and will reship a new item at our expense. Claims for damaged goods or non-receipt of merchandise will be honored for 30 days after your order has been placed. Please save the packing slip and material.

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